NORTH AMERICA CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030


TABLE OF CONTENTS

 

1.     RESEARCH SCOPE & METHODOLOGY

1.1. STUDY OBJECTIVES

1.2. SCOPE OF STUDY

1.3. METHODOLOGY

1.4. ASSUMPTIONS & LIMITATIONS

2.     EXECUTIVE SUMMARY

2.1. MARKET SIZE & ESTIMATES

2.2. MARKET OVERVIEW

3.     MARKET DYNAMICS

3.1. KEY DRIVERS

3.1.1.    RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES

3.1.2.    EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS

3.1.3.    CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS

3.2. KEY RESTRAINTS

3.2.1.    DATA PRIVACY AND SECURITY ASPECTS

3.2.2.    HIGH COSTS AND INVESTMENTS

4.     KEY ANALYTICS

4.1. IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET

4.2. KEY MARKET TRENDS

4.3. PORTER’S FIVE FORCES ANALYSIS

4.3.1.    BUYERS POWER

4.3.2.    SUPPLIERS POWER

4.3.3.    SUBSTITUTION

4.3.4.    NEW ENTRANTS

4.3.5.    INDUSTRY RIVALRY

4.4. OPPORTUNITY MATRIX

4.5. VENDOR LANDSCAPE

4.6. VALUE CHAIN ANALYSIS

4.6.1.    OBTAIN DATA

4.6.2.    KNOW THE CUSTOMER

4.6.3.    DEVELOP STRATEGY

4.6.4.    COMPANY CULTURE

4.6.5.    COMMIT RESOURCES

4.6.6.    MONITOR SUCCESS

4.7. KEY BUYING CRITERIA

4.7.1.    FLEXIBILITY

4.7.2.    SCALABILITY

4.7.3.    EASE OF USE

4.7.4.    DEPLOYMENT TIME

4.8. REGULATORY FRAMEWORK

5.     MARKET BY COMPONENT

5.1. SOFTWARE

5.2. SERVICES

6.     MARKET BY DEPLOYMENT

6.1. ON-PREMISE

6.2. CLOUD

7.     MARKET BY ENTERPRISE SIZE

7.1. SMALL & MEDIUM ENTERPRISES

7.2. LARGE ENTERPRISES

8.     MARKET BY INDUSTRY VERTICAL

8.1. BFSI

8.2. HEALTHCARE

8.3. RETAIL & E-COMMERCE

8.4. GOVERNMENT AND EDUCATION

8.5. IT AND TELECOM

8.6. TRAVEL & HOSPITALITY

9.     GEOGRAPHICAL ANALYSIS

9.1. NORTH AMERICA

9.1.1.    MARKET SIZE & ESTIMATES

9.1.2.    KEY GROWTH ENABLERS

9.1.3.    KEY CHALLENGES

9.1.4.    KEY PLAYERS

9.1.5.    COUNTRY ANALYSIS

9.1.5.1.        UNITED STATES

9.1.5.2.        CANADA

10. COMPETITIVE LANDSCAPE

10.1.               KEY STRATEGIC DEVELOPMENTS

10.1.1.                    MERGERS & ACQUISITIONS

10.1.2.                    PRODUCT LAUNCHES & DEVELOPMENTS

10.1.3.                    PARTNERSHIPS & AGREEMENTS

10.1.4.                    BUSINESS EXPANSIONS & DIVESTITURES

10.2.               COMPANY PROFILES

10.2.1.                    CISCO SYSTEMS INC

10.2.2.                    FIVE9 INC

10.2.3.                    GENESYS TELECOMMUNICATIONS LABORATORIES INC

10.2.4.                    AVAYA INC

10.2.5.                    8X8 INC

10.2.6.                    AMAZON WEB SERVICES INC

10.2.7.                    ENGHOUSE INTERACTIVE INC

10.2.8.                    UNIFY INC

10.2.9.                    SAP SE

10.2.10.                NEC

10.2.11.                ASPECT SOFTWARE

10.2.12.                ATOS

10.2.13.                VONAGE

10.2.14.                ZTE CORPORATION

10.2.15.                NICE

10.2.16.                LIFESIZE

10.2.17.                TALKDESK

10.2.18.                VOCALCOM

 

 

LIST OF TABLES

 

TABLE 1: MARKET SNAPSHOT - CONTACT CENTER SOFTWARE

TABLE 2: REGULATORY FRAMEWORK

TABLE 3: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 4: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 5: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 6: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 7: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 8: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 9: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 10: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 11: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 12: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 13: LEADING PLAYERS OPERATING IN NORTH AMERICA CONTACT CENTER SOFTWARE MARKET

TABLE 14: LIST OF MERGERS & ACQUISITIONS

TABLE 15: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

TABLE 16: LIST OF PARTNERSHIPS & AGREEMENTS

TABLE 17: LIST OF BUSINESS EXPANSIONS & DIVESTITURES

 

LIST OF FIGURES

 

FIGURE 1: KEY MARKET TRENDS

FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: VALUE CHAIN ANALYSIS

FIGURE 6: KEY BUYING CRITERIA

FIGURE 7: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021

FIGURE 8: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2030 (IN $ MILLION)

FIGURE 9: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2030 (IN $ MILLION)

FIGURE 10: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021

FIGURE 11: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2030 (IN $ MILLION)

FIGURE 12: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2030 (IN $ MILLION)

FIGURE 13: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021

FIGURE 14: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2030 (IN $ MILLION)

FIGURE 15: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2030 (IN $ MILLION)

FIGURE 16: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021

FIGURE 17: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2030 (IN $ MILLION)

FIGURE 18: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2030 (IN $ MILLION)

FIGURE 19: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2030 (IN $ MILLION)

FIGURE 20: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2030 (IN $ MILLION)

FIGURE 21: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2030 (IN $ MILLION)

FIGURE 22: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2030 (IN $ MILLION)

FIGURE 23: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

FIGURE 24: UNITED STATES CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 25: CANADA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

 

 

KEY FINDINGS

 

The North America contact center software market is set to grow with a CAGR of 11.52% during the forecast period, 2022-2030. The market growth is driven by the early adoption of new and upgraded technologies, increased research and development work, and industry collaborations to develop new products.

 

 

Get more Insights into the North America Contact Center Software Market:

https://inkwoodresearch.com/reports/north-america-contact-center-software-market/

 

 

MARKET INSIGHTS

 

The North America contact center software market growth analysis includes the assessment of United States and Canada. The availability of a range of contact and call center software in the country, growth in the IT and telecom industry of the country, technological developments and advancements coupled with product developments and launch by the market players active in the country are some of the prime factors resulting in the growth of contact center software market in Canada during the forecast period. Also, the presence of some of the major call and contact center software and revenue obtained from IT services support the market growth across Canada.

Furthermore, according to reports, the IT services market in Canada witnessed an increment and amount to about $25.4 billion in 2021. The category of IT services includes the segments such as IT consulting, cloud services, IT outsourcing, etc. Such growth in the IT services market is expected to further increase the demand and adoption of contact center software, promoting Canada’s market growth during the forecast period.

 

COMPETITIVE INSIGHTS

 

Some of the key market players include 8x8 Inc, Five9, Avaya Inc, Genesys Telecommunications Laboratories Inc, Cisco Systems Inc, etc.

 

Our report offerings include:

 

·       Explore key findings of the overall market

·       Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)

·       Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions

·       Market Segmentation caters to a thorough assessment of key segments with their market estimations

·       Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share

·       Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.

·       Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.

·       Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

 

 

SEGMENTATION

 

1.     CISCO SYSTEMS INC

2.     FIVE9 INC

3.     GENESYS TELECOMMUNICATIONS LABORATORIES INC

4.     AVAYA INC

5.     8X8 INC

6.     AMAZON WEB SERVICES INC

7.     ENGHOUSE INTERACTIVE INC

8.     UNIFY INC

9.     SAP SE

10. NEC

11. ASPECT SOFTWARE

12. ATOS

13. VONAGE

14. ZTE CORPORATION

15. NICE

16. LIFESIZE

17. TALKDESK

18. VOCALCOM

Comments

Post a Comment

Popular posts from this blog

High Voltage Cable Market: Major End-Users Augment Demands

Image
  High voltage cables (HVCs) are the backbone of electrical infrastructure globally. From their use in commercial and residential infrastructures to industrial end uses in mining, oil & gas factories, power & utilities, etc., HVCs are crucial supplements to the growth of the power sector. Besides, urbanization and industrialization globally are increasing the demand for electric power. Therefore, the surging power demand is expected to result in more power generation and transmission, thereby propelling the requirement for high voltage cables. Inkwood Research predicts that the global high voltage cable market is set to surge with a 5.12% CAGR during the forecast period 2023-2032 .   High Voltage Cable Market: Major End Uses HVCs are extensively utilized for high voltage electric power transmission. Equipped with multiple conductors, structural elements of protective jackets, and insulators, they are designed to transmit electricity efficiently without long-ra...
Read more

UAV Battery Market: Military & Commercial Applications direct Growth

Image
  Unmanned aerial vehicles (UAVs) or automated drones fly for long periods at a controlled speed and height and have a role in many aspects of aviation. They are used in various functions, ranging from food delivery, filming, photography, climate change monitoring, and search operations after natural disasters. With the growing geo-political tension among major countries, UAVs have gained massive demand. This is because drones are used by the military worldwide for surveillance, reconnaissance, and targeted attacks. These devices operate wirelessly, creating a huge requirement for UAV batteries for optimal use. Accordingly, as per our research, the   global UAV battery market   is estimated to generate a whopping   $17.7 billion   in revenue, with a   16.32% CAGR   during the forecast years,   2022-2030 .   UAV Battery: Growing Military Applications Militaries need UAVs for training in combat situations and ISR (intelligence, surveillance, an...
Read more

X-Ray Tube Market: Trending Applications & Novel Developments

Image
 X-ray tube, also known as a Roentgen tube, functions as a specific energy converter that receives electrical energy and converts it into heat (99%) and x-radiation (1%). The primary function of an X-ray tube is to create x-ray photons from electric energy transmitted by the x-ray generator. As per Inkwood Research, the global X-ray tube market is forecasted to rise with a CAGR of 3.81% during the projected years of 2022 to 2030 . Their widespread usage across applications, such as material and structure analysis, CT scanners, X-ray crystallography, and airport luggage scanners, among others, play an essential role in surging the demand and adoption of X-ray tubes worldwide.   X-Ray – An Incredible Contribution to Human Health The discovery of the X-ray in 1895 provided physicians with an effective, non-surgical tool to analyze the inside of the human body. Moreover, following the development of the ‘Coolidge tube’ in 1913, which continues to remain the model that...
Read more